Katie Williams runs MyCottonNightie, a small retailer that sells products through their eccomerce website. With a customers generally being older and generally a bit more wary when it comes to sites having bugs it is important that the site works as expected.
Historically there have been issues with check-out and also the integration wtih PayPal - glitches that have rendered the site unusable, and due to relativly small volumes, it was often a few days before they realise there simply is not just a lull in sales, but a serious problem with the website.
Revenue lost from sales is only half of the problem, down time costs advertising spend as well as fustrates their customers.
SmartTendering.com is an online start-up with a business model that enables IT support buyers to get indepth quotes, from multiple suppliers without revealing their identity.
As a business they have evolved as they learnt more about their business model which inevitably has meant multiple changes and modification to their core system which can from time to time cause glitches. In certain places a simple bug can literally mean thousands of pounds in lost revenue.
Each glitch, considering the time to report and fix, can slow down the process and the result is poorer service to both the IT buyer and the IT suppliers. Using Qabot has enabled SmartTendering to provide a more reliable service.
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